Rescuing Tribal Knowledge from the Generational Shift

Feb 18, 2016 11:23:24 AM / by Synergis Software posted in legacy data, Engineering document management, tribal knowledge, Trends, EDM, Technologies


When a person retires after 20, 30, or more years of service in one company, an enormous amount of practical, hands-on experience and knowledge—what experts call tribal knowledge—walks out the door and never comes back. In a manufacturing environment, a production line worker may know things about machines that have never been written in a manual. If that person leaves without passing on this knowledge, it could cost thousands or hundreds of thousands of dollars. If a utility worker retires, the issues magnify because of the unique public service role and the 24/7 nature of utility services.

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