Technology is well established as the high-octane fuel driving companies to go the distance to improve worker productivity, achieve operational efficiencies and to stretch the limits of innovation. But even the most sophisticated software can’t help organizations meet these lofty goals on its own. It takes a lot of hands-on TLC to keep the software engines running smoothly. That’s why companies shouldn’t overlook the customer service piece when they’re evaluating enterprise software.
Think about the fact that in both consumer and enterprise circles, customer experience has become one of those “next big things.” Delivering a top-notch customer experience goes hand in hand with a dogged focus on customer service and support, yet many large enterprise software vendors seem to be missing that piece as part of their DNA. (more…)