Synergis Support Gets High Marks for Customer TLC

Technology is well established as the high-octane fuel driving companies to go the distance to improve worker productivity, achieve operational efficiencies and to stretch the limits of innovation. But even the most sophisticated software can’t help organizations meet these lofty goals on its own. It takes a lot of hands-on TLC to keep the software engines running smoothly. That’s why companies shouldn’t overlook the customer service piece when they’re evaluating enterprise software.

Think about the fact that in both consumer and enterprise circles, customer experience has become one of those “next big things.” Delivering a top-notch customer experience goes hand in hand with a dogged focus on customer service and support, yet many large enterprise software vendors seem to be missing that piece as part of their DNA. (more…)

Read More

From Dirt to Data

There is economic value in connecting people to information; improve the connections and you increase the value of the information.

Consider the analogy in which your manufacturing or construction project is a ditch, and data inside your files is water that will flow through that ditch. What sort of tool are you using to move the dirt and prepare for the water, shovels or backhoes? I would submit that Windows Explorer is the equivalent of a shovel, and product data management (PDM) software is the backhoe. Product Data Management (PDM) moves a lot of data fast. And it does much more than that. PDM also improves access, reuse, sharing, record keeping, and security that affect data files.

After digging the ditch, you have a nice place to store data. But that place to store data is not a static repository. It is a moving river, where data flows freely. Data is created by CAD users, deposited into the river, and then flows downstream to manufacturing shop floors, documentation departments, and customers, and other consumers of the data.

When your data management metaphor is a river, you can gain valuable insights into managing the data in your organization. These four V’s demonstrate things about the rivers of data that can help you understand and solve some of the data problems in your organization.

(more…)

Read More

The KISS Guide to PDM Implementation

Sooner or later, engineering and design companies realize they need to take control of their rapidly growing collection of data files. There are many solutions on the market, with varying approaches to product data management. With more than 20 years of experience, Synergis has settled on a KISS approach. Not KISS as in “keep it simple, stupid!” but as in “keep it simple for success.” Instead of creating a large proprietary database management system just for engineering, Synergis Adept offers a file-based approach that makes sense to users and administrators alike.

Once a company has decided to go with Synergis Adept, it is time to plan the implementation. Again, the motto “keep it simple for success” is the best approach. From start to finish there are straightforward ways to keep everyone affected by adoption involved, motivated, and informed. (more…)

Read More

Practical PDM Destroys Hidden Monsters

Every night as a small child I made the long trek down stairs and through a section of unfinished basement to my bedroom. I never saw monsters lurking in the dark corners behind the furnace or in the storage room, but I knew they were there. Were they vampires or werewolves? Giant space aliens? The Blob? I didn’t know but I was convinced my life was in danger every night. (For some reason the morning walk upstairs was calm; I guess I believed monsters slept in the daytime.) I never told anyone I was afraid of monsters in the basement; the fear-filled tip-toe run to my room was a private matter. If only I had thought of carrying a flashlight, I could have avoided years of self-inflicted anxiety. (more…)

Read More

New Survey Reveals Strong Surge of Interest in CAD Data Management

A new survey of CAD users reveals strong interest in both first-time and increased use of PDM (product data management) technology. Only 3D modeling and simulation rate higher as areas of emphasis for short-term spending.

The data comes from Business Advantage (BA), global software and IT research specialist. The results are based on interviews with 635 CAD using firms of all sizes on three continents in manufacturing, AEC, and allied disciplines. It covers 15 primary trends of interest to engineering and construction, including 3D Modeling, Building Information Modeling (BIM), Cloud Based CAD, Simulation, PDM, PLM, 3D Printing, Augmented/Virtual/Reality Computing, and more. The trends are ranked by awareness, importance, current and intended adoption to reveal their trends and growth potential, including comparison to the prior year survey results. (more…)

Read More

Adept and Engineering Data Management is…

Personal.

In all the years I’ve been with Synergis, I’ve learned that what Adept does for organizations and their people is personal.

Some experience Adept as the product that makes it possible to find and reuse engineering files, and eliminates revision control nightmares.  Or the traffic cop that ensures documents are secure, go through the correct approval process, while maintaining an audit trail.

For many, it’s a foundational part of their product or project lifecycle management solution.  It streamlines design through delivery, and enables collaboration across global sites and partners.  Without it, their business could not grow.

Others view Adept as the solution that makes their job easier – where without it, their work life was chaos. Now they’re able to contribute more in ways they’re uniquely qualified, while enjoying greater work-life balance.

I’m absolutely amazed at what our clients have done with the solution – things we never envisioned –because they took it personally.

(more…)

Read More