5 Reasons to Join the Adept Community Forum

Each year at our annual Adept user’s conference, Adept Experience, attendees tell us that the time they spend networking face-to-face with other Adept users is far and away the best value of the event. So in the spirit of continuing that sense of community and sharing, we set up an open Adept community forum. As important is it is for our users, it’s a way for our developers to interactively relate to our customers all year round.

So, If you’re an Adept customer interested in extending your knowledge of Adept or if you’re a non-user and want to know what our customers are saying about the product before you buy, here are five great reasons why you need to join the community forum now.

Connecting with other Adept users

The single biggest advantage of the Adept community forum is the ability to connect with other Adept users—from newly implemented users to experienced superstars—all in one central hub. People can share ideas and tips with others or ask and answer questions to a simple or complex question, allowing you to extend Adept in ways you’ve never thought possible. Read More

Dow Chemical Deploys Synergis Software’s Adept Engineering Information Management to Support Global Operational Excellence

Synergis Adept provides a single, global portal to quickly access as-built and capital project engineering documents via high quality, searchable metadata

Synergis Software, developers of the Synergis Adept Engineering Information Management (EIM) solution announced today that The Dow Chemical Company (NYSE: DOW) has selected and deployed the Adept EIM solution to over 4,000 users across the global enterprise. Dow’s five key objectives for Adept EIM include: Quick access to as-built and capital project engineering documents; improved global collaboration; greater protection for intellectual property; robust auditing and compliance; and accelerated post-project data handover.

“Dow Chemical has in excess of three million engineering documents around the world that were in at least 20 different information management systems,” states Gregg Schuler, global manager of collaboration for Dow Engineering Solutions. “Many of these systems were either unsupported, homegrown, outdated, or had poor usability, which could have resulted in documents being misplaced, incorrect documents being used, and projects being delayed. It was Dow’s Six Sigma process that recognized this issue and set us down a path to select a commercial document and information management system.” Read More

Synergis Named a Winner of 2017 Top Workplaces Award

Synergis Technologies, LLC, a premiere provider of CAD and Data Management software and services to engineering and design companies throughout North America, announced it has been awarded a 2017 Top Workplaces honor by The Morning Call. The Top Workplaces lists are based solely on the results of an employee feedback survey administered by WorkplaceDynamics, LLC, a leading research firm that specializes in organizational health and workplace improvement. Several aspects of workplace culture were measured, including Alignment, Execution, and Connection, just to name a few.

Synergis Technologies, LLC was founded in 1985 by David B. Sharp III, Janet Kiehart and Bill Stamp, all longtime residents of Quakertown.  The company has over 90 employees, with many having worked at the company  an average of 10 years.  Synergis is deeply committed to a core set of values that foster family spirit and unity, innovation, service beyond expectation, an extraordinary workplace environment, personal growth, and giving back to its community. Read More

A Better Interface for a Better Adept Experience

When Synergis Software Vice President Todd Cummings introduced Adept 2017 at the company’s first user conference, Adept Experience, last month, he said the mission for the development team was “to deliver more power to users in an easier and more accessible way.” He and fellow presenter Chris Fabri then showed how the transition to web services technology did more than provide a faster “under the hood” experience, but also transformed how users get their work done.

Much of the work to create the user experience in Adept 2017 was about simplifying the way people worked within the program. The web-based clients were recreated from the ground up, with an eye to simplify every aspect of using Adept. The desktop client was simplified and makes users more productive in their every day tasks.

The Desktop Client has an all-new user interface, replacing the original toolbars and menus with a new Ribbon and Tab interface. This approach reduces the number of clicks required to perform tasks. In testing most common tasks were increased by a factor of four, and some by much more. Read More

A New Platform for a New Adept

For the past 14 months, Synergis Software has been hard at work creating a new version of Adept. This isn’t the typical software update with some new features and various bug fixes. This is a serious reworking of the product from its foundation up, designed to make Adept the best possible engineering document management solution. As Scott Lamond said at the launch webinar attended by hundreds of Adept users, “Our mission is to free you from operational chaos, so you can make the difference in the world you want to make.”

For Adept 2017, delivering users from “operational chaos” meant big changes to the inner working of the product, and to the user experience. In this article I want to take a look at the new platform technology of Adept 2017. In my next article I’ll take a close look at how the user experience (UX) in Adept 2017 has improved.

Development of both the new foundation and the new UX were guided by the Synergis mantra, “simple, fast ways to find documents anywhere.” The goal is always to make it as easy as possible for engineering companies to work with one version of the truth, keeping everyone in sync and on schedule. Documents remain secure, collaboration is enhanced, and manual workflow processes are automated. Read More

Market Survey Says PDM Remains a High Priority

The 2016 edition of the Business Advantage Worldwide CAD Trends survey has been released, and product data management is forecast for strong growth in the next 12 months and remains a high priority technology among engineering-driven companies.

The annual survey gathers data from more than 600 managers and other leaders at engineering-driven companies, evenly split between the Americas, Europe/Middle East/Africa and Asia/Pacific. 78% of respondents are in small or medium sized businesses.

The survey says only 28% of engineering firms surveyed are now using PDM. But when asked about buying plans in the following months and years, PDM installations are projected to rise by 21% in 12 months and 39% within 3-5 years. (See chart below, republished courtesy of Business Advantage). Read More

When Helpdesk says it’s got you covered, who’s covering Helpdesk?

In the typical business, each department is responsible for its own productivity. Sure, there is an IT department that has ultimate responsibility for all digital resources, but software deployments specific to one operation, such as engineering, also have a helpdesk. By nature the helpdesk—whether it is one person or a team—is designed to be reactive, to be available on demand. But a world class helpdesk is also proactive, looking to solve problems before they happen. Two elements are key: Tools and procedures. “Tools” are the software products designed to manage, test, diagnose, and repair; “procedures” are the rules and routines known to solve problems in the least amount of time at the least possible cost.

Just as there are best practices in engineering, there are best practices in helpdesk support. I recently read a list of best practices published by the Help Desk Institute (HDI), a professional organization serving Technical Support Professionals. From a rather long list I pulled out six key attributes I thought were particularly relevant to companies that rely on enterprise document management software like Synergis Adept. Not only must the local helpdesk team have tools and procedures in place to serve their end users, but they must have the software development team available as a back-up and for those occasions where custom work is required. Read More

CIO Magazine Names Synergis Software a Top Technology Provider for Utilities

Renewable energy sources are shifting the economic and geographic dimensions of production, distribution, and consumption. Traditional energy sources are more abundant than ever. Water and wastewater utilities cope with the contradictory demands of conservation and increased demand. If there ever was a time for technology to be of service to the public and private Utilities of the world, it is now.

CIO Magazine recently assembled a team of prominent CEOs, CIOs, CMOs, VCs, and analysts, along with the CIO Magazine editorial board, to evaluate Utility technology solution providers. They came up with a list of the “most promising utility technology solution providers.” Synergis Software made the list for Adept, the workgroup and enterprise solution for managing complex engineering information. Read More

CAD Secret Agent Finds a Soulmate

I’ve been covering the CAD industry since PCs were called “microcomputers” and a math co-processor was a must-have accessory for CAD users. There have been winners and losers in the CAD market: anyone out there still using VersaCAD? At one time it was bigger than AutoCAD.

Among the survivors from the early years of desktop CAD is Kubotek KeyCreator, originally called Cadkey. KeyCreator was a three-dimensional modeler at a time when most CAD was 2D only. Over the years KeyCreator has developed a devoted following as the go-to tool when models arrive on the desktop in need of repair. It can read and write most 3D CAD formats, and uses direct editing technology to simplify the editing of 3D entities, even if they were created by a parametric modeler. KeyCreator is the CAD equivalent of a secret agent, called upon to quickly, quietly, and efficiently eliminate a problem. Read More

Synergis Support Gets High Marks for Customer TLC

Technology is well established as the high-octane fuel driving companies to go the distance to improve worker productivity, achieve operational efficiencies and to stretch the limits of innovation. But even the most sophisticated software can’t help organizations meet these lofty goals on its own. It takes a lot of hands-on TLC to keep the software engines running smoothly. That’s why companies shouldn’t overlook the customer service piece when they’re evaluating enterprise software.

Think about the fact that in both consumer and enterprise circles, customer experience has become one of those “next big things.” Delivering a top-notch customer experience goes hand in hand with a dogged focus on customer service and support, yet many large enterprise software vendors seem to be missing that piece as part of their DNA. Read More