Solving User Push Back Issues When Implementing Engineering Document Management

Resistance to change is a near-constant theme in engineering software. From the first generation of computers in engineering to today, people become familiar with routines and processes, and are reluctant to change without either significant external motivation or proof the benefits clearly outweigh the effort to learn new skills and adopt new workflows.

The engineering team at Eastern Shipbuilding Group (ESG) is familiar with this theme of reluctance. They were the leading candidate to win a major contract from the United States Coast Guard (USCG), but winning the contract required a significant upgrade of their data automation processes. After a thorough search of alternatives, ESG decided to replace its existing document management system with Synergis Adept.

Before Adept, ESG was using Microsoft’s SharePoint technology to manage engineering documents and connect team members. SharePoint is a technology rooted in 1990’s file management practices, with file size limits that seem quaint by today’s standards, and rudimentary search technology unable to exploit metadata or take specific advantage of CAD and related data types. SharePoint for engineering is usually a requirement placed upon engineering by the IT department, and significant changes are required to make it functional in engineering. (more…)

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